The conflict management course is a one-day program for 10 participants. The course can be delivered in Danish or English.
Professionals working in remote and diverse communities—whether as NGO staff, consultants, or field workers—face unique challenges that require cultural understanding, empathy, and effective conflict management skills.
The course emphasizes a collaborative approach to conflict resolution, promotes mutual respect, and avoids pitfalls such as cultural misunderstandings or an unintended “white savior” mentality.
It is designed to provide participants with tools and strategies to navigate conflicts in cross-cultural contexts with respect and understanding, as well as manage hostility and aggressive behavior.
The course goes beyond the typical communication scenarios covered in our Travel Safe and HEAT courses, where security considerations dictate very specific approaches.
This program addresses situations that may be unclear, awkward, or something entirely different—where active communication choices can be used to advance the traveler’s intentions, needs, or goals.
UNDERSTANDING INTERPERSIONAL CONFLICT DYNAMICS
Gain insight into the underlying causes of interpersonal conflicts and the factors that influence their escalation.
Examine how cultural norms, gender dynamics, and racial biases can fuel disagreements or perpetuate systemic inequalities.
Learn strategies to foster trust and mutual understanding while navigating cultural boundaries and minimizing the risk of miscommunication.
Develop effective methods to defuse tense situations, reverse escalation, and create pathways toward resolution.
Master techniques for addressing conflicts of interest with clarity, empathy, and professionalism.
Equip yourself with practical tools to handle challenging individuals, including de-escalation strategies and assertive communication techniques.
Learn how to act confidently when faced with a tense or pressured situation.
"A big thank you for an incredibly interesting, exciting, and rewarding course. You are truly top professionals, and I can only give my highest recommendations.
I hope that more of my traveling colleagues will have the chance to learn and experience these important topics."
Johnny Mortensen, Blue Water Shipping
